Privacy Policy
Last updated: [23-04-26]
This Privacy Policy explains how Itzy Bitzy Workshop collects, uses, stores, and protects your personal information when you use www.itzybitzyworkshop.com.
By using this website, placing an order, creating an account, or contacting us, you agree to the use of your personal information as described in this Privacy Policy.
1. About us
This website is owned and operated by Itzy Bitzy Workshop.
For the purposes of this Privacy Policy, “we”, “us”, and “our” refer to Itzy Bitzy Workshop.
You can contact us at:
Email: us@itzybitzyworkshop.com
Contact page: www.itzybitzyworkshop.com/index.php?main_page=contact_us
Business address: [Online]
2. Information we collect
We may collect and process the following personal information:
- your name;
- your billing address;
- your delivery address;
- your email address;
- your telephone number;
- your order details;
- your account details, where applicable;
- messages or enquiries you send to us;
- website usage information, including IP address and cookie data.
We only collect personal information where it is necessary for the operation of our website, processing your orders, responding to enquiries, or meeting our legal obligations.
3. How we use your information
We may use your personal information to:
- process and fulfil your orders;
- provide customer service;
- respond to enquiries;
- manage your account, where applicable;
- arrange delivery of products;
- contact you about your order;
- notify you about important product, service, or website updates;
- deal with returns, refunds, or complaints;
- keep appropriate business and accounting records;
- protect our website, customers, and business from fraud or misuse;
- comply with legal, tax, and regulatory obligations.
We will not sell your personal information.
4. Lawful basis for using your information
We use your personal information only where we have a lawful basis to do so.
This may include:
- where processing is necessary to fulfil an order or provide a service you have requested;
- where we need to comply with a legal obligation;
- where it is necessary for our legitimate business interests;
- where you have given consent, such as for certain marketing communications, if applicable.
You may withdraw consent at any time where we rely on consent to process your information.
5. Payment information
Payments may be processed by third-party payment providers.
We do not usually store full payment card details on our website. Payment providers process your payment information according to their own privacy and security policies.
You should review the privacy policy of the relevant payment provider before submitting payment information.
6. Sharing your information
We may share your personal information where necessary with:
- delivery companies;
- payment processors;
- website hosting providers;
- IT and technical support providers;
- professional advisers, such as accountants or legal advisers;
- fraud prevention services;
- public authorities, regulators, or law enforcement where required by law.
We may also disclose personal information if our business, website, or assets are transferred to another owner.
We only share personal information where necessary and appropriate.
7. International transfers
Some third-party service providers may process information outside the United Kingdom.
Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information.
8. How long we keep your information
We keep personal information only for as long as necessary.
This may include keeping information for the purposes of:
- completing your order;
- managing your account;
- responding to enquiries;
- handling returns, complaints, or disputes;
- meeting tax, accounting, and legal record-keeping requirements;
- protecting our business from fraud or misuse.
If you create an account and it remains inactive for a significant period, we may delete or anonymise the account where appropriate.
9. Keeping your information secure
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no website or internet transmission is completely secure. You are responsible for keeping your account login details confidential, where applicable.
10. Your rights
Under applicable data protection law, you may have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your personal information;
- ask us to restrict how we use your personal information;
- object to certain uses of your personal information;
- ask for your personal information to be transferred to another provider;
- withdraw consent where processing is based on consent.
To exercise your rights, please contact us using the details in this Privacy Policy.
We may need to verify your identity before responding to your request.
11. Cookies
This website may use cookies.
Cookies are small files placed on your device to help the website work properly, remember your preferences, improve your experience, and understand how visitors use the website.
Cookies may be used for:
- website functionality;
- shopping basket and checkout functions;
- account login functions;
- website security;
- analytics and performance monitoring;
- remembering user preferences.
You can block or delete cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.
For more information about cookies, you can visit www.aboutcookies.org.
12. IP addresses and website data
When you visit this website, we may collect technical information such as your IP address, browser type, device type, pages visited, and the date and time of your visit.
This information helps us operate, maintain, and improve the website, and may also be used for security and fraud prevention.
13. Links to other websites
This website may contain links to third-party websites.
We are not responsible for the privacy policies, content, or practices of other websites. You should read the privacy policy of any third-party website before submitting personal information to it.
14. Marketing communications
We will only send marketing communications where we are legally permitted to do so.
You can unsubscribe from marketing communications at any time by following the instructions in the communication or by contacting us directly.
We will not sell your personal information to third parties for marketing purposes.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will apply from the date it is published on this website.
You should check this page regularly to ensure you are familiar with the current version.
16. Contact us
If you have any questions about this Privacy Policy or how your personal information is used, please contact us at:
Email: us@itzybitzyworkshop.com
Contact page: www.itzybitzyworkshop.com/index.php?main_page=contact_us
